Contact Us

We are always happy to help.

Will Call is closed until further notice due to the pandemic. Thank you for your understanding as we navigate this challenging situation while keeping customers and staff safe.

Please note that we are not a storefront and our facilities are not open to the public due to regulatory and confidentiality requirements. We do have a Will Call pickup location that is currently closed due to the pandemic. Our Will Call office is for orders made prior to the intended pick up day.

Our entrance can be a little confusing to navigate.
To reach our new Will call location:

  • Turn left into our lot from Nicolai Street.
  • Drive through the first fence past our main building and our staff parking lot will be to the right.
  • Once you pass through the staff parking lot and second fence, Will Call parking will be straight ahead with the Will Call office to the left. You'll see the "open" sign in the window.

Contact information

Billing & Physical Address
2211 NW Nicolai St
Portland, OR 97210

Phone
(503) 893-1100

Toll-Free
(866) 252-9639

Fax
(503) 296-5631

Quick help

Find your answer quickly
in our resources:

FAQ
Learning Library

Hours of operation

Call Center Hours

Monday - Thursday: 7:00 am - 5:00 pm Pacific

On Tuesdays, our phones and LiveChat will be off between 9:05 am - 10:30 am Pacific for our weekly team meeting.

Friday: 7:00 am - 1:00 pm Pacific

Saturday: CLOSED - Please send us an email at info@ewlnatural.com or leave a message and we'll call you back on Monday.

Sunday: CLOSED - Please send us an email at info@ewlnatural.com or leave a message and we'll call you back on Monday.

Customer Pick Up / Will Call Hours (24 Hour Advance Notification Required) - CURRENTLY CLOSED

Monday - Wednesday: 8:00 am - 4:30 pm (Door will be locked between 9:15 am - 9:45 am for staff meeting, Tuesday only)

Thursday: 8:00 am - 4:00 pm

Friday: Open 8 am - 12:30 pm Pacific


Please note that Will Call has moved to our new adjacent building across the parking lot from its previous location.

Holiday Schedule Closings

Memorial Day (Last Monday in May)

4th of July (July 4th)

Labor Day (1st Monday in Sept.)

Thanksgiving Day (4th Thursday in Nov.)

Christmas Eve & Day (Dec. 25th)

       Please note that our phones will be off starting at noon on the 24th. We will be back in the office and available to chat with normal hours on Monday the 28th of December. 

     *Expedited shipping only on the 24th, all other orders will ship on the 28th.

New Years Day (Jan. 1st)

       We will be closed on the 1st of January but open as usual starting on Monday the 4th.

     *There will be no shipping from the 31st of December through the 5th of January due to the New Year holiday and annual inventory. Shipping will return to normal starting on Wednesday, January 6th.


Note: Orders are shipped Monday - Friday. Orders placed on Holiday Schedule Closing will be fulfilled the following business day.


If you are in a hurry for an order, be sure to order early before you run out of stock. Our normal lead time for shipping orders is 14 business days from the time we process payment, however depending on out of stock items, your order may take longer. For items in Bulk Sizes of Drum/Tote Orders can take 20 to 30 business days to ship and are made per order.