Schedule & Hours

Contact Information

Billing, Physical, & Freight Carrier Address

2211 NW Nicolai St
Portland, OR 97210

USPS Mailing Address

2538 NW 22nd Place
Portland, OR 97210

Phone

(503) 893-1100

Toll-Free

(866) 252-9639

Fax

(503) 296-5631

Hours of Operation

Call Center Hours (PST)

Monday - Thursday:
7:00 am - 5:00 pm
(Phones are off 9 am – 10:30 am every Tuesday for trainings and meetings)

Friday:
7:00 am - 1:00 pm

CLOSED Saturday & Sunday:
Please send us an email or leave a message at (503) 983-1100 and we'll call you back on Monday.

Will Call / Customer Pick Up Hours by Appointment Only

Unfortunately, we are not a storefront and our facilities are not open to the public due to regulatory and confidentiality requirements.

Thank you for your understanding as we navigate this challenging situation while keeping customers and staff safe.

Once your order is ready for pickup a member of the Customer Service Team will email you to set up an appointment and provide further instructions. When you arrive at your appointment, please stay in your vehicle and call our team at (503) 893-1100 with your order number ready (it should begin with WB) and your order will be brought out to you.

Thank you for your patience with these new protocols!

Thursday:
8:00 am - 4:00 pm

Friday:
8:00 am - 10:30 am

To reach our Will Call location:

  1. Turn into our lot off of Nicolai Street, shared with Lumber Liquidator.
  2. Drive through the first gate past our main building and our staff parking lot will be to the right.
  3. Once you pass through the staff parking lot and second gate, Will Call parking will be straight ahead with the Will Call office to the right. You'll see the "open" sign in the window.

Holiday Schedule Closings

Orders are shipped Monday - Friday. Orders placed on Holiday Schedule Closing will be fulfilled the following business day.

Memorial Day (Last Monday in May)

4th of July (July 4th)

Labor Day (1st Monday in Sept.)

Thanksgiving Day (4th Thursday in Nov.)

Christmas Eve & Day (Dec. 25th)
Please note that our phones will be off starting at noon on the 22nd.

New Years Day (Jan. 2nd)
We will be closed on the 1st of January but open as usual starting on Tuesday the 3rd.

Our inventory levels and lead times vary, so be sure to place your orders in advance of running out of product.

Our normal lead time for shipping orders is 1-2 business days for in stock orders, depending on order volume. Depending on out of stock items, your order may take longer. For items in Bulk Sizes of Drum/Tote Orders can take 20 to 30 business days to ship and are made per order.

If you're interested in joining our team, view open job listings at our Careers Page.